Refund policy
At GFE765, we want every customer to shop with confidence. Please read our returns and refunds policy before purchasing.
1. Returns & cancellations
You have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, contact us at Gfe765gfe@hotmail.com, stating your name, order number and which items you wish to return.
You must return the items within 14 days of notifying us of your cancellation.
2. Condition of returned items
Customers may inspect and try on clothing as they would in a physical shop.
Please return items with their original packaging and tags where possible.
We may make an appropriate deduction from your refund if the item’s value has been reduced by handling beyond what is necessary to inspect it, as permitted by law.
3. Made-to-order and personalised clothing
Some GFE765 products may be produced after an order is placed.
Standard clothing made in a customer’s chosen size or colour generally remains eligible for statutory cancellation rights.
Items made to individual measurements or clearly personalised to a customer’s specifications may be exempt from change-of-mind cancellations where the legal exception applies.
Statutory rights regarding faulty, damaged or incorrectly described products always remain protected.
4. Delivery timeframe
Our estimated delivery timeframe is up to 4 weeks (28 days) from the order date.
This includes production, processing and shipping where applicable.
If we anticipate a significant delay, we will contact you with an update and discuss your options, including cancellation and a refund where required by law.
5. Refund processing
Eligible refunds will be issued to the original payment method.
We will refund you within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
Where required by law, we will also refund the cost of standard outbound delivery. Additional charges for premium delivery options may not be refundable.
Your payment provider may take additional time to credit your account.
6. Return postage
For change-of-mind returns, customers are responsible for return postage costs, provided this has been communicated before purchase.
We recommend using a tracked delivery service and keeping proof of postage.
For faulty, damaged or incorrectly supplied items, GFE765 will cover reasonable return postage costs where required by law.
Please contact us before returning items so we can provide the correct returns address.
7. Faulty or damaged products
If your item arrives faulty, damaged or not as described, please contact us as soon as possible.
You may include photographs to help us investigate, although photographs are not required to exercise your statutory rights.
Under the Consumer Rights Act 2015, customers may be entitled to a refund, repair or replacement depending on the circumstances.
8. Exchanges
If you would like a different size or colour, please contact us.
Where possible, we may arrange an exchange, subject to availability.
Exchanges do not affect your statutory cancellation or consumer rights.
9. Contact us
GFE765 — Official Online Store
Website: www.gfe765.com
Email: Gfe765gfe@hotmail.com
For returns, refunds or order queries, please include your order number so we can assist you.
This policy does not affect your statutory rights under UK consumer law.